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Church Member Software

Updating details when someone moves

Change a household’s address, or move one person to a different household.

Who can do this: Administrators and staff

  1. Step 1: Open the household

    Open anyone who lives there and choose Manage in the Household box. You’ll see everyone in the household and its address.

    The Begum household page, listing four people with their role and age, a star for the main contact, and Make main contact and Move buttons.
    Open a larger view (opens in a new tab)

  2. Step 2: Change the address

    Under Address and household details, type the new address and choose Save household. Everyone in the household moves together. The old address is kept under Previous addresses, so Gift Aid records still show where someone lived.

    The Address and household details form, with boxes for household name, street, village, town, county, postcode, country and home phone, and a Save household button.
    Open a larger view (opens in a new tab)

  3. Step 3: Moving one person out

    If only one person is moving, for example a grown-up child, choose Move… next to their name. Search for the household they’re joining, or choose Give them their own household.

What happens next

A Gift Aid declaration keeps the name and address the person gave when they made it, so their old declarations still match HMRC’s records.

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